Frequently Asked Questions

Can orders be picked up?

Unfortunately, online orders cannot be picked up at the warehouse neither at one of our stores.

Can I edit my order after it was placed?

After an order is placed we can no longer make any changes to the order, as the system does not allow us.

Can I change the belling address?

No, the billing address cannot be changed. As the system does not allow us.

Received a defective item. What can I do?

If you unfortunately receive a defective item in your package, please contact our customer service immediately with a photo of the item and order number for further assistance.

Items are missing from my order. What can I do?

Get in touch with us indicating the order number and the name of the product. We are always ready to help.

Received an incorrect item. What can I do?

If you unfortunately received an incorrect item or order, contact us immediately. Indicate the order number, the name of the product, as well as a picture of what you have received and the tag.

I forgot to add the discount code to my order. Can I still add it?

We are unable to add the discount code after an order is placed.

How do I know if my order was shipped?

Once your order is shipped, you will receive a email confirmation which will include your tracking number.If for some reason you have not received any of the emails mentioned please contact us at [email protected]

How long does it takes for the order to arrive?

Orders will generally be processed within 7 to 15 days and will be shipped out within 15 to 30 business days. Sale orders will be processed within 15 to 30 businesses days.

My order has been cancelled. What happens now?

If the money has been charged to your account even though the order was cancelled, this amount will be automatically returned to your account in 15-30 business days, depending on your bank.