Return & Exchange Policy

Return and Exchange Policy

  • We must receive your returned merchandise within 15-days of the date you received your package for you to be eligible for a full refund
  • Any returned merchandise received within 30 days of the original receipt will be issued a web credit/gift card which will be sent via email.
  • No returns can be accepted after our 30 days return policy.
  • All merchandise must be returned with the original receipt, the original packing slip, as well as the return & exchange form.
  • If you placed an order and an item is out of stock we will refund you and continue to process the order. Whether it's a matching set, or a few of the same items (for matching your kids).
  • If your return exceeds our $250 return limit per order number, you will be charged a $2 restocking fee per item.
  • Items purchased on SALE are consider FINAL SALE and are non-refundable or exchangeable.
  • Merchandise purchased with a discount code are consider final sale.
  • We are NOT responsible for lost or stolen packages.

Return Label

Unfortunately, we do not provide prepaid return labels. If you would like to create a return, please do so at your own expense.

Create a Return

Please follow the steps on our return portal

Return Process Time

  • Your return will be processed within 7–10 business days upon arrival of the items to our warehouse. We will send you an email when your return has been processed.
  • Your refund will be automatically credited to your original payment method. The process typically takes 3-7 business days, depending on the bank.
  • Please Note: Shipping and Handling charges are always non-refundable. The customer is responsible for all shipping costs.

Type of Shipping for Return

If you are concerned about when your return will arrive to us, we recommend priority or express shipping.

Items Eligible for a Return


  • Items purchased with a discount code are considered FINAL SALE and are non-refundable or exchangeable.
  • Final Sale items include marked down items or any items purchased from the sale tab.
  • We do NOT accept in store purchases to our warehouse. To return an in store purchase please contact a store rep.
  • Returns will only be accepted if the merchandise received has not been worn, washed, or altered from its original form in any way.
  • Shells are considered FINAL SALE and are therefore non-refundable or exchangeable.
  • International orders are considered FINAL SALE and cannot be returned. As we will not be responsible for any duties or taxes on foreign orders.